Terms and Conditions

1. Introduction

This page refers to our terms and conditions under which you can use www.pedalandtread.com website. By using and placing an order on our website means you acknowledge and agree to our terms and conditions, so please take a moment to read through them. 

The references to “we” and “us” and “our” shall be deemed to be references to www.pedalandtread.com website. The references to “you” and “your” shall be deemed to be references to a person using and placing an order via www.pedalandtread.com website.

We reserve the right to change our terms and conditions at any time without any prior notice.

If you have any questions about our terms and conditions, products, or general queries please contact us at: info@pedalandtread.com

For questions about specific orders, please contact us at: orders@pedalandtread.com 

2. Purchase Process

Before you submit your order you will be given the opportunity to review your selection, correct any errors and check the total price of your order.

Upon submitting your order you will be directed to PayPal to confirm your payment and shipping details. Once confirmed you will be given the delivery options to select from. Once selected, the charge will be added to your order value to create the total sum due for payment. PayPal will then ask you to confirm payment and complete the order process.

After you have placed your order with us, you will receive three emails. The first email will be your order confirmation from us. The second email will be your payment receipt from PayPal. The third email will be your order fulfillment and shipping confirmation from us. Please ensure you retain all these emails as we may need you to refer to them later if there are any issues with your order.

All orders are subject to our acceptance. We reserve the right at any time and without prior notice to cancel an order for any reason. In the event of a cancelled order notification via email will be sent.

3. Product Descriptions

We endeavour to describe all our products and display colours as accurately as possible. However, images may not be to scale and colours can vary depending on screen settings, resolutions and print methods.

Descriptions are subject to change at any time without prior notice.

4. Product Prices

All prices on our website are quoted in GBP sterling (£) but exclude delivery charges, which are detailed separately and added to your order by yourself at check-out.

If prices are incorrect, we will inform you of the correct price via email.

Prices are subject to change at any time without prior notice.

5. Product Availability

Products displayed on our website are available while stocks permit and we aim to keep an accurate inventory. But if for some reason your chosen item is out of stock we will notify you as soon as possible giving you the option of creating a back order, exchange or refund.

Products can be removed at any time without prior notice.

6. Pre-Orders

On some occasions we will set up pre-order options for out of stock or pending new in items. By placing a pre-order you are accepting to pay upfront and in full for the item, including postage and packing charges, and receive the order based on the listed expected availability date.

We can not be held responsible for delayed or cancelled pre-ordered items. If a pre-ordered item is cancelled by the supplier we will notify you and issue a full refund.

7. Payment

We only accept payment through PayPal secure services. All PayPal transactions are subject to PayPal regulations. If PayPal refuses to authorise payment we will not accept your order or be held responsible for the reasons behind the refusal. 

For more information about PayPal, please refer to their company website.

8. Shopify

Our shop is hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

For more information about Shopify, please refer to their company website. 

9. Delivery

Orders are dispatched Monday to Friday (not including Bank Holidays) within 2 working days of receiving order payment confirmation.

UK Delivery:

Royal Mail Standard 1st Class

This is an non-trackable delivery service. Royal Mail aims to deliver packages using this service within 2 working days. However, sometimes delivery can take up to 5 working days.

Royal Mail Special Delivery

This is a secure delivery service that requires a signature upon delivery. If you are not at the delivery address to sign for the package, you will be notified by card of an alternative delivery date or given a local sorting office collection address. Royal Mail aims to deliver packages using this service within 2 working days. However, sometimes delivery can take up to 5 working days.

Europe and Rest of the World Delivery:

Royal Mail International Standard

This is an non-trackable service. Royal Mail aims to deliver packages using this service within 7 working days. However, sometimes delivery can take up to 14 working days. Pedal + Tread can not be held responsible for any delivery delays.

Royal Mail International Tracked and Trace

This is a secure and trackable delivery service. Royal Mail aims to deliver packages using this service within 7 working days. However, sometimes delivery can take up to 14 working days.

Please note, deliveries outside of EU may be liable for import duties and will be charged to the recipient by the country of their destination. We cannot be made responsible for any import charges.

Pedal and Tread can not be held responsible for any delivery delays.

10. Shipping Rates

We offer fixed shipping rates based on order values inline with the selected Royal Mail service and are inclusive of handling and packaging. 

UK Delivery:

Royal Mail Standard 1st Class:

Order Value up to £10.00 = £2.50

Order Value from £10.01 to £50 = £4.50

Royal Mail Special Delivery:

Order Value from £50.01 to £100 = £6.50

Order Value from £100,01 and up = £12,50

 

Europe and Rest of the World Delivery:

Royal Mail International Standard Class:

Order Value from £0.01 to £10 = £4.50

Order Value from £10,01 to £75 = £8.50

Royal Mail International Tracked and Traced:

Order Value from £75.01 and up = £16.50


Our shipping rates are subject to change at any time without prior notice.

11. Packaging

We try to recycle packaging where possible, this will in no compromise the security, protection or quality of your goods ordered.

12. Returns Policy

If for some reason you are not entirely happy with your purchase you can return your item for an exchange or refund.

To be eligible for a return, your goods must be returned within 14 days in original unused condition and supplied with a proof of purchase receipt.

Once the return is received and inspected, we will send you an email to notify of the approval or refusal of your exchange or refund.

If a refund is approved, it will be processed via PayPal. Please note that refunds via PayPal can take upto 30 days to clear and are subject to PayPal regulations.

Postage and Packaging charges from the original invoice will not be refunded unless items are returned due to being faulty or an error on our part.

Sale Items:

All sale items are final and cannot be returned, refunded or exchanged.

Faulty, Damaged or Incorrect Items:

All items for sale on our website are from top quality makers and we thoroughly check all orders for faults, damages and correctness prior to dispatch.

However, should your goods be faulty or damaged on receipt or your order is wrong or incomplete please let us know as soon as possible and we will rectify the situation, either by offering a replacement or refund.

We reserve the right to change our returns policy at anytime without prior notice.

13. Returns Process:

Before sending back any goods please notify us of your return request via email and include your original order number at: orders@pedalandtread.com.

We will reply giving you a returns authorisation number and returns address.

If the return is due to a possible fault, we may ask to receive photos first of the particular issue in order to help speed up the process.

Please note, you will be responsible for the return shipping and costs, not us. Therefore, we advise that you package the goods sufficiently to avoid damages in transit and use a trackable shipping service with shipping insurance.

14. Privacy Policy

All information you provide us is strictly private and confidential and only used by us to process your order. We will not share or sell your personal information to any third party person or company without your prior permission.

Shopify:

Your data is stored through Shopify’s data storage, databases and general Shopify application on a secure server behind a firewall. 

For more information about Shopify’s privacy policy, please refer to their company website.

PayPal:

Your data is stored through PayPal’s data storage, databases and general PayPal application on a secure server behind a firewall. 

For more information about PayPal’s privacy policy, please refer to their company website.

Cookies:

Our website requires the use of “cookies” particularly for the functionality of the “shopping basket”. Cookies can be disabled in your browser settings, though this may affect functioning of our website. Alternatively, cookies can be deleted after visiting our site.

15. Right to Alter Terms and Conditions

We reserve the right to change these terms and conditions without prior notice.